Shop FAQ

  • 1. Am I able to buy spare parts afterwards?

    Yes, you can purchase all single parts out of our current product range. If you don´t have the invoice anymore, we would need all markings of the struts as well as from the springs.

  • 2. How long is the warranty?

    AP warranty guarantees customer satisfaction of the delivered goods. The statutory warranted buyers rights will remain unaffected and as follows. If not for individual procucts we offer a longer warranty according to the following: Applies to New goods: Two years from the delivery date of of goods Applies to used goods (sold in our Ebay Store): One year from ownership of used goods In case of product defect during the warranty period the product could be returned to the original place of purchase along with the original receipt for a determination of claim. Any sales person can reget a warranty claim. The warranty is excluded at the following situation: Goods which have been changed, worked on, or where defects have been fixed without the agreement of the seller. Except when the customer is able to prove that the defect was not caused by that. When the goods have been installed outside of a authorized service center, except when the customer can prove that the defect was not caused by the installation.

  • 3. What is the process for return shipments?

    To be able to send a package back to us, you will need a returning number. Without this number we can´t accept the package.You will receive this number by phone: +49 (0) 1805/887701 or via Email: info@ap-sportfahrwerke.com. Please note our return address for package deliverys.

    Logistic centre (ap)
    Obere Riedwiesen 27
    D-74427 Fichtenberg
    Germany

  • 4. What is the content of delivery?

    The delivery of our products includes a german TUV certificate. With coilover kits we also include the spanner wrench into the delivery content.

  • 5. Where can I get some ap products?

    In our ap onlinestore. From our dealers.

  • 6. Complaint

    If you have a complaint with a product from us, please let us know with this form and speed up the processing.

  • 7. What are lowering springs?

    ap lowering springs are suspension springs that lower the level of your car (ground clearance). Through their progressive spring rate, your car receives a more sporty ride. It drives more track faithful, the handling is more agile and also the appearance increases.

suspension / installation FAQ

  • 8. What is a sports suspension and where ist he difference to a coilover kit?

    An ap sport suspension consists of a combination of ap rebound springs with specially shortened dampers. This way you can lower your car even more than just with a spring kit. With the ap sport suspension that is specially adapted to the lowering, the drivability of your vehicle is improved even more. During fast cornering, the body rolls less, it directs more precisely and you will get more driving fun. An ap coilover kit is a sport suspension kit that gives you the possibility to decide the lowering yourself. With the thread on the strut, you can vary the height continuously.

  • 9. What kind of dampers do I have to use for ap spring kits or ap suspension kits?

    OEM dampers or sport dampers without adjustable spring perchs, which are approved by the damper manufacturer for this vehicle type and which match the measurements (end stop, damper tube, positive travel way) of the stock part. The negative travel way may be shortened by the dimension of the lowering. For a lowering of more than 40 mm we recommend to use shortened sport dampers to improve the driving characteristics.

  • 10. What do I have to consider at the installation?

    Before the installation you need to check if the vehicle is in the field of application (article I of the TÜV certificate). You need to pay special attention to the axle load limit!

  • 11. Do the head lights have to be set up new?

    The head lights have to be set up new. The specified set up of the head lights have to be checked.

  • 12. Will I get TÜV for those kits?

    All applications which are available in the german speaking area will be delivered with a TÜV certificate, for easy compliance of the adjustment dimension according to the TÜV certificate.

  • 13. Which camber and caster adjustments have to be used after mounting?

    Basically we use the OEM settings.

  • 14. Will there be a wheel clearance after the lowering?

    We as manufacturer check the *clearance* of the tyre equipment always with the original tyres. If you have built in a different wheel-tire-combination, we are not able to inform you about the tyre clearance. If there is not enough tyre clearance, you will have to make sure to get it for example thru beading or fender extension.

  • 15. Which top mounts will be used by installing?

    Basically we as producer use the serial top mounts at the moidfication.

  • 16. I lost my TÜV certificate, where can I get a new one?

    You can get certificates by phone request: +49 (0) 7971 9122124 or by Email to: info@ap.de Therefore we need the exact marking on the springs.

  • 17. Do i have to maintain my sport suspension or coilovers?

    No, the galvanized ap suspensions are absolutely maintenance free. The dampers are protected from the elements by their seal package and dust protection system.

  • 18. What about the winter? Do i have to extra seal the suspension kit?

    Due to the high quality components, galvanized steel struts and multiple sealing, this is not necessary. But after the winter, it is advisable to clean the thread for an easy setting of the desired lowering. To clean the suspension from all the salt and dirt, it is recommended to use a damp cloth. Sometimes it already helps to dip a brush in lukewarm water with soap and to clean the sturt. At heavy dirt, clean with a brush. It‘s best to take to a wheel cleaning brush. Please do not use a wire brush! You could spray the thread afterwards with a metal care product.

  • 19. What are the dangers of a lowering beyond the approved lowering range?

    To be honest, tuned vehicles with an extreme lowering beyond the approved lowering range look really good at events and meetings as well as in magazines. But latest during the ride home, the „Show & Shine Grenade“ turns into a „Trailer Queen“ or creeps on the streets. Because extreme lowerings have a price: We not only talk about the deficit of sportiness or the loss of driveability. With extreme lowerings it comes to premature material fatigue and technical defects and therefore the safety of vehicle occupants and other road users is at risk. The drive shafts are damaged and this can even result in greater damage. By the used bump stops, the suspension can no longer work as it is supposed to and the shocks and vibrations are passed to the body only minimally damped. The top mounts suffer, all the rubber bushings in the suspension geometry can get damaged and in the interior, creaking noises and rattles may occur after a while.

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